1. Introduction
Welcome to Diya Jewel. By accessing our website, browsing our collections, placing an order, or using our services, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please discontinue use of the website.
2. Use of Website
- You must be at least 18 years old to make purchases through our website.
- You agree not to use the website for any unlawful, fraudulent, or unauthorised purpose.
- All content, images, jewellery designs, logos, and materials displayed on this website are the property of Diya Jewel and may not be copied, reproduced, distributed, or used without written permission.
3. Product Information
We make every effort to ensure that product descriptions, images, specifications, and prices are accurate. However, minor variations may occur due to lighting, photography, screen settings, handcrafted details, or natural characteristics of gemstones and metals.
Prices, product details, and availability may change without prior notice.
4. Orders & Payments
- Orders are confirmed only after successful payment or formal confirmation from Diya Jewel.
- We accept secure online payments through trusted payment gateways.
- Diya Jewel reserves the right to cancel, refuse, or verify any order if fraudulent activity, pricing error, or misuse is suspected.
5. Shipping & Delivery
- Delivery timelines may vary depending on location, product availability, customisation, and courier service timelines.
- We are not responsible for delays caused by courier partners, incorrect delivery details, weather conditions, public disruptions, or other unforeseen circumstances.
- Once an order is shipped, tracking details will be shared through the available communication channel, where applicable.
6. Returns & Exchanges
- Returns are accepted only for manufacturing defects or incorrect items delivered.
- Eligible items must be unused, unworn, undamaged, and returned in original packaging within 7 days of delivery.
- Customised, personalised, engraved, resized, or made-to-order jewellery cannot be returned or exchanged unless there is a verified manufacturing defect.
7. Intellectual Property
All trademarks, logos, photographs, text, designs, graphics, and other content on this website belong to Diya Jewel or its authorised partners. Unauthorised use, copying, modification, or distribution of any material is strictly prohibited.
8. Limitation of Liability
Diya Jewel shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, services, or third-party links. Your use of the website is at your own discretion and risk.
9. Privacy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
10. Changes to Terms
We may update these Terms & Conditions periodically. Continued use of the website after updates are posted indicates your acceptance of the revised terms.
11. Contact Us
For any questions or concerns regarding these Terms & Conditions, please contact us at info@diyajewel.com.