1. Introduction
At Diya Jewel, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, make a purchase, submit an enquiry, or interact with our services.
2. Information We Collect
We may collect information that helps us provide a secure, efficient, and personalised experience, including:
- Personal details Name, email address, phone number, billing address, and shipping address.
- Transaction data Payment-related details, order history, purchase preferences, and service records.
- Technical data IP address, browser type, device information, cookies, and website analytics data.
- Communication data Messages, appointment requests, feedback, or enquiries submitted through our forms or communication channels.
3. How We Use Your Information
Your information is used only for legitimate business, service, and compliance purposes, including to:
- Process, confirm, and deliver your orders.
- Provide customer support and respond to enquiries.
- Improve our website, collections, products, and services.
- Send updates, offers, or promotional communication when you have opted in.
- Comply with legal, accounting, security, and regulatory requirements.
4. Data Protection
We use appropriate safeguards such as secure servers, SSL encryption, and restricted access controls to protect your personal information. Payment information is processed through trusted third-party payment gateways and is not stored on our servers.
5. Cookies
Our website may use cookies to improve browsing, analyse website performance, and support a smoother user experience. You can manage or disable cookies through your browser settings, although some website features may not work properly without them.
6. Sharing of Information
We do not sell or rent your personal data. We may share limited information only when necessary, including with:
- Service providers Payment processors, delivery partners, hosting providers, or support partners who help us fulfil orders and operate our services.
- Legal authorities Government, regulatory, or legal bodies when required by law or when necessary to protect our rights, safety, or property.
7. Your Rights
You may request to access, update, correct, or delete your personal information where applicable. You may also withdraw consent for marketing communication or ask how your data is being used.
To exercise these rights, please contact us at info@diyajewel.com.
8. Third-Party Links
Our website may contain links to external websites. Diya Jewel is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before sharing personal information.
9. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised version taking effect from the date of publication.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at info@diyajewel.com.