1. Order Processing
- All orders are processed within 1-2 business days after payment confirmation.
- Customised, engraved, resized, or made-to-order jewellery may require additional processing time.
- Any additional preparation timeline will be communicated before or during order confirmation where applicable.
2. Shipping Methods
We work with reliable courier partners to support secure and timely delivery. Available options may include:
- Standard Shipping Estimated delivery within 5-7 business days.
- Express Shipping Estimated delivery within 2-3 business days, subject to availability and additional charges.
- International Shipping Delivery timelines vary by destination, customs process, and courier availability.
3. Shipping Charges
- Shipping charges are calculated based on delivery location, shipping method, and order details.
- Free shipping may be offered during promotional periods or for orders above a specified value.
- Any applicable duties, taxes, or customs charges for international orders may be the customer's responsibility unless stated otherwise.
4. Tracking Your Order
- Once your order is shipped, tracking details will be shared through email or the available communication channel.
- You may track shipment progress directly through the courier partner's tracking portal.
- Please ensure your contact details and delivery address are accurate to avoid delivery delays.
5. Delivery Delays
While we make every effort to deliver within the estimated timeline, delays may occur due to circumstances beyond our control, including:
- Courier service disruptions or logistics delays.
- Public holidays, local restrictions, weather events, or unforeseen circumstances.
- Customs clearance, documentation checks, or destination-country procedures for international orders.
6. Damaged or Lost Packages
- If your package arrives damaged, please contact us immediately with photographs of the package and product.
- In case of a lost shipment, we will coordinate with the courier partner to investigate and resolve the matter.
- Where applicable, Diya Jewel may provide a replacement, refund, or suitable resolution after verification.
7. Contact Us
For any shipping-related questions, please contact us at info@diyajewel.com.